Cash Collections Specialist
Location: Temecula, CA, United States
Date Posted:
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Description
Pay Range $22/hr. to $24/hr. (DOE) + Benefits
We offer an extensive benefits package which includes:
- Medical Insurance
- Dental Insurance
- Vision Care Insurance
- 401K
- $50,000 life insurance policy fully paid for by Freedom Forever
- Medical Reimbursement Accounts (HSA & FSA)
- Employee Assistance Program
- Paid Time-Off
POSITION SUMMARY:
The Cash Collections Specialist will be responsible for managing a portfolio of customer accounts, ensuring timely and accurate collections of outstanding accounts receivable. The Collections Specialist will also be responsible for maintaining positive relationships with customers and internal stakeholders to promote a positive customer experience.
- Manage a dynamic portfolio of customer accounts, including collections calls and email communications to collect outstanding balances
- Work with customers to identify payment plans and negotiate payment arrangements to bring delinquent accounts current
- Review and reconcile customer accounts to ensure accuracy and resolve any billing discrepancies
- Maintain accurate and detailed records of all collection activities and customer interactions in the Company CRM
- Collaborate with cross-functional teams to identify and address root causes of delinquency and improve collections processes
- Stay up-to-date on all applicable laws, regulations, and Company policies and procedures related to collections
QUALIFICATION REQUIREMENTS:
Education & Certifications:
- High School Graduate or GED, with some college coursework in accounting, finance, or related field preferred
Experience:
- 2+ years of experience in collections or customer service, preferably in a solar or renewable energy company
- Bilingual (Spanish)
Knowledge, Skills and Abilities:
- Strong communication and negotiation skills, with the ability to build and maintain positive relationships with customers and internal stakeholders
- Strong attention to detail and ability to work independently to meet goals and deadlines
- Proficient in Microsoft Office Suite and collections software
- Knowledge of basic accounting principles and practices
PHYSICAL DEMANDS AND ABILITIES
- Regularly spend long hours sitting and using office equipment and computers
- Regularly spend long hours answering phone calls and emails
- Regularly move from sitting to standing positions effortlessly
- Regularly spend long hours in intense concentration reviewing and entering information into a computer
- Regularly use hands and fingers to handle, control or feel objects
- Regularly see details of objects that are less than a few feet away
- Regularly speak clearly so listeners can understand
- Regularly understand the speech of another person
- Frequently work on projects that require deadlines
- Frequently bend to file and maintain files
- Occasionally lift 5-10 pounds
Due to the nature of this position, a criminal history may have a direct, adverse, and negative relationship on each of the duties listed, which may potentially result in the withdrawal of a conditional offer of employment.
Freedom Forever is a fair chance employer and will consider qualified applicants with a criminal history in a manner consistent with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This position requires a background check. However, unless an exemption applies, you will not be asked to provide information about any criminal history unless you receive a conditional offer of employment.
Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected
federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
Freedom Forever is a fair chance employer and will consider qualified applicants with a criminal history in a manner consistent with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This position requires a background check. However, unless an exemption applies, you will not be asked to provide information about any criminal history unless you receive a conditional offer of employment.
Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected
federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
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