IT System Engineer

Description

• Leads change initiatives and workgroups in area.
• Overseeing the development and installation of new computing infrastructures.
• Selecting the best possible solutions using knowledge of a wide range of available technologies.
• Monitoring systems in the existing infrastructure to ensure there are no productivity issues.
• Installing and configuring operating systems and application software.
• Implementing best practices for system security and data backups.
• Anticipating potential issues or bottlenecks and identifying possible solutions.
• Troubleshooting and resolving all technical issues when they arise.
• Liaising with vendors and keeping relevant stakeholders up to date with developments.
• Create and update SOPs to better educate end-users and ensure smoother implementation.
• Maintaining existing software and hardware and upgrading any that have become obsolete.
• Working with IT support personnel providing systems administration and 2^nd and 3^rd level support.
• Fully supporting, configuring, maintaining, and upgrading corporate customers on-premises and cloud-based servers.
• Installing and integrating new hardware and applications.
• Implement and update IT infrastructure and managing update cycles as applicable.
• Support and administer third-party applications.
• Set up user accounts, permissions, and passwords.
• Specify system requirements and design solutions.
• Provide EXEMPLARY user support, in person and/or remote, always.
• Other duties as assigned

• Bachelor's degree in Computer Science, Management Information Systems, or related field experience preferred
• Microsoft certifications a plus, including Microsoft Azure
• Citrix certifications a plus

• A minimum of five (5) years experience in a Systems Engineer or Systems Administrator role preferred
• Previous experience with Microsoft Windows Server 2008, 2012, 2016, and 2019 preferred
• Previous experience with Citrix VDI technologies preferred
• Working knowledge of Help Desk software, user account management, and remote control
• Strong client-facing and communication skills including effective and professional phone and email skills
• Troubleshooting and multi-tasking skills
• Experience within an IT support function in a fast paced or high-volume environment
• Demonstrable proficiency in Microsoft Office365 Suite, Google Suite

• Previous experience with Microsoft Windows Server 2008, 2012, 2016, and 2019 preferred
• Previous experience with Citrix VDI technologies preferred
• Fundamental knowledge of networking concepts
• Proven systems engineering, systems operations, and systems performance analysis skills
• Hands-on technical troubleshooting capabilities
• Ability to work independently under minimal supervision
• Knowledge of computing infrastructures
• Familiarity with server management and monitoring tools
• Exceptional critical thinking and problem-solving ability
• Proficiency with scripting languages preferred
• Strong interpersonal skills to assist non-technical individuals with complex technical issues
• Exceptional verbal/written communication skills
• Excellent organizational and multitasking skills

• Regularly spend long hours sitting and using office equipment and computers
• Regularly spend long hours answering phone calls and emails
• Regularly move from sitting to standing positions effortlessly
• Regularly spend long hours in intense concentration reviewing and entering information into a computer
• Regularly use hands and fingers to handle, control or feel objects
• Regularly see details of objects that are less than a few feet away
• Regularly speak clearly so listeners can understand
• Regularly understand the speech of another person
• Frequently work on projects that require deadlines
• Frequently bend to file and maintain files
• Occasionally lift 5-10 pounds

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