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Quality and Training Specialist (Sales Support)

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Location: Las Vegas, NV, United States
Date Posted:

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The Quality & Training Specialist will be responsible for analyzing office environments, programs, and procedures to ensure exceptional workmanship. The Quality & Training Specialist will be required to develop and conduct training and enforce adherence to Company standards and policies across Sales Support and teams within Freedom Forever. The Quality & Training Specialist is expected to be a leader, establish and exemplify a culture of excellence, and support the growth and education of all employees.  
  • Recommend and implement measures to help ensure high-quality workmanship and that Company policies are upheld
  • Remains up to date on all Freedom Quality Policies, actively supporting team member questions or issues pertaining to our Quality Policies; updates and maintains Quality Policies
  • Consult with Operations Leadership and cross functional departments to deliver and increase Quality, Efficiency, and Satisfaction
  • Conduct new-employee Sales Support orientation and training
  • Assist with Role Transfers and inter-department up-trainings
  • Conduct on-site and remote trainings, taking full responsibility and facilitation of Sales Support procedures
  • Conduct Process and Quality Audits based on Company standards and objectives
  • Provide on-site and remote support to our Sales Support team members
  • Quickly assist the team members with procedural issues
  • Adherence to training and quality related key performance indicators and metrics, such as test scores, attrition rate, etc.
  • Perform other duties as assigned

Education & Certifications: 
  • High School Graduate or GED
  •  2+ years of Quality/Training experience preferred
  •  2+ years of Solar experience required
Knowledge, Skills & Abilities: 
  • Experience with building and facilitating a training syllabus, including a training schedule, training materials, and training modules
  • Meet and maintain employee requirements and/or certification if needed
  • Willing to work on-site and in office 50% of the time throughout the year; Remote 50% of the time throughout the year
  • Work flexible hours or work odd hours, though rarely needed
  • Ability to learn quickly, specifically on new industry and product changes
  • Ability to speak publicly and maintain high energy during speaking or training sessions
  • Willing to speak directly with customers and homeowners should the need arise
  • Excellent organizational/time management skills required
  • Advanced proficiency in Word, Excel, PowerPoint, and other computer applications
  • Excellent written and verbal communication skills
  • Excellent customer service skills
  • Must have a valid state driver’s license and a clean driving record
  • Ability to work well with others in a collaborative team environment
Special Skills & Training: 
  • Management, Training or Quality Control in Construction, General Operations, or Call Center related field
  • Ability to sit in front of a computer for many hours a day
  • Regularly spend long hours sitting and using office equipment and computers
  • Regularly spend long hours answering phone calls and emails
  • Regularly move from sitting to standing positions effortlessly
  • Regularly spend long hours in intense concentration reviewing and entering information into a
  • Regularly use hands and fingers to handle, control or feel objects
  • Regularly see details of objects that are less than a few feet away
  • Regularly speak clearly so listeners can understand
  • Regularly understand the speech of another person
  • Frequently work on projects that require deadlines
  • Frequently bend to file and maintain files
  • Occasionally lift 5-10 pounds


Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.