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Collections Specialist

Location: Temecula, CA, United States
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Description

Competitive Hourly Pay $21 to $25/hr + Benefits        
We offer an extensive benefits package which includes:         
  • Medical Insurance
  • Dental Insurance
  • Vision Care Insurance
  • 401K
  • Medical Reimbursement Accounts (HSA & FSA)
  • Employee Assistance Program
  • Paid Time-Off
   
     
POSITION SUMMARY:  
  
The Collections Specialist will be responsible for managing a portfolio of customer accounts, ensuring timely and accurate collections of outstanding accounts receivable. The Collections Specialist will also be responsible for maintaining positive relationships with customers and internal stakeholders to promote a positive customer experience.  
  
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:   
  
  • Manage a dynamic portfolio of customer accounts, including collections calls and email communications to collect outstanding balances 
  • Work with customers to identify payment plans and negotiate payment arrangements to bring delinquent accounts current 
  • Review and reconcile customer accounts to ensure accuracy and resolve any billing discrepancies 
  • Maintain accurate and detailed records of all collection activities and customer interactions in the Company CRM 
  • Collaborate with cross-functional teams to identify and address root causes of delinquency and improve collections processes 
  • Stay up-to-date on all applicable laws, regulations, and Company policies and procedures related to collections 
  
QUALIFICATION REQUIREMENTS:  
  
Education & Certifications:  
  
  • High School Graduate or GED, with some college coursework in accounting, finance, or related field preferred 
 
  
Experience:  
  
  • 2+ years of experience in collections or customer service, preferably in a solar or renewable energy company 
 
  
  
Knowledge, Skills and Abilities:  
  
  • Strong communication and negotiation skills, with the ability to build and maintain positive relationships with customers and internal stakeholders 
  • Strong attention to detail and ability to work independently to meet goals and deadlines 
  • Proficient in Microsoft Office Suite and collections software 
  • Knowledge of basic accounting principles and practices 
  
PHYSICAL DEMANDS AND ABILITIES  
  
  • Regularly spend long hours sitting and using office equipment and computers 
  • Regularly spend long hours answering phone calls and emails 
  • Regularly move from sitting to standing positions effortlessly 
  • Regularly spend long hours in intense concentration reviewing and entering information into a computer 
  • Regularly use hands and fingers to handle, control or feel objects 
  • Regularly see details of objects that are less than a few feet away 
  • Regularly speak clearly so listeners can understand 
  • Regularly understand the speech of another person 
  • Frequently work on projects that require deadlines 
  • Frequently bend to file and maintain files 
  • Occasionally lift 5-10 pounds 
  
  
TRAVEL REQUIREMENTS (Employee is required to travel for business purposes, not including commute to and from work.)   
  
If required to travel, must have a valid Driver's License/Insurance and the ability to drive a personal vehicle to different sites.  
 
  
     

Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.        
      
Job located in CA, not seeking remote employees.      
     
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